Shipping & Delivery Policy

Last updated: 9 October 2026

This policy applies to orders placed at brightwaterfilters.co.uk for delivery within the United Kingdom.

1. Delivery areas and charges

Delivery availability is shown at checkout based on your delivery address.

Shipping rate is £4.99 for orders under £20, and free on orders of £20 or more within the UK.

Any delivery charge is displayed before you complete payment. If your address is not accepted at checkout, contact info@brightwaterfilters.co.uk before ordering.

2. Order processing and dispatch

Our products will be dispatched within 48 hours of your order being placed and successful payment being received.

If ordering during the weekend, bank holidays, and National holidays, dispatch time may vary. If a product is unavailable or we become aware of a significant delay, we will contact you.

3. Estimated delivery times

Please allow 3 working days for delivery after your order has been dispatched. Working days are Monday to Friday, excluding bank holidays.

Dispatch and delivery are separate stages: the estimated delivery period begins when your order leaves us.

Delivery Time Disclaimer:

• We rely on external delivery companies and cannot guarantee delivery within 3 working days.

• We will not be liable for any delays in delivery, or any resulting losses incurred.

• Unless another delivery period has been agreed, we will deliver without undue delay and within 30 days of accepting your order. Your statutory rights concerning late delivery remain unaffected.

4. Tracking your order

You will receive an email with your tracking information once your order has been dispatched.

If you have not received this email, check your spam or junk folder. For assistance, contact info@brightwaterfilters.co.uk with your order number.

5. Delivery address and changes

Please check your delivery address carefully before completing your order.

If you notice an error, email info@brightwaterfilters.co.uk as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the parcel has been handed to the courier.

6. Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, check the tracking information and contact us.

We will investigate with the courier and arrange an appropriate resolution. You do not need to resolve a missing delivery directly with the courier yourself. As noted in Section 3, we are not liable for consequential losses caused by carrier delays.

Where the law gives you a right to cancel because of late or failed delivery, we will honour that right and refund the payments due.

For deliveries using a carrier arranged by us, your goods remain our responsibility until you or a person you nominate takes physical possession.

7. Damaged or incorrect deliveries

In the event of products being damaged in transit or containing an incorrect item, contact info@brightwaterfilters.co.uk with your order details and proof of damage (such as photographs).

We will normally replace products damaged in transit. We might insist the products are returned to us using a proof of delivery service to inspect the fault or damage.

We will explore the best way to return the product to us and arrange an appropriate replacement, refund, or other remedy in accordance with your consumer rights.

8. Returns and return shipping costs

For change-of-mind returns, cancellation rights, and refund timescales, please read our Returns, Refunds & Warranty Policy.

Please note that for non-faulty returns, products must be returned unopened in their original condition to maintain hygienic integrity. In some circumstances where a refund is requested, we reserve the right to charge up to 20% of the purchase price to cover postage costs.

9. Contact us

• Email: info@brightwaterfilters.co.uk

• Business address:

  Bright Water Filters

  Unit 2, Cysleys Farm

  Eastbourne Road

  Uckfield

  TN22 5QL

  United Kingdom